My Free PDF support

For questions, bug reports or feedback about MyFreePDF, email converttojpg@gmail.com. This is the shared support address for MyFreePDF and ConvertToJPG.

iPhone, iPad & Pro purchases

For app help, include your device model, iOS or iPadOS version, app version, and a description of what happened. For Pro access questions, tell us whether you purchased a subscription or lifetime access. Never send payment card details or passwords.

For privacy questions, see our privacy policy or use the support email above.

What to include in a bug report

Tell us which tool you used, your browser and device, the approximate file size, and the error message or steps that failed. Describe whether the document has selectable text or scanned pages. A screenshot with private information removed can help.

Do not send passwords, signatures or confidential documents. Support email is handled by email providers; it is separate from the PDF tools, which process your files on your device.

Before you try again

Keep the original file. Try a smaller document, close unused tabs, and use a current browser. Download and check the result before leaving the workspace. For text conversion from scanned pages, use English OCR first.

Read the PDF workflow guide and conversion limitations to check whether a tool fits your document.